An Item In My Order Is Incorrect
If you have received an incorrect item, please let us know straight away by contacting our online team by emailing email@example.com and they will sort it out for you as quickly as possible.
How Long Will My Order Take To Arrive?
International UN-TRACKED Airmail | 4 – 14 Days
International TRACKED Courier | 3 – 8 Days
Australia UN-TRACKED Airmail | 3 – 7 Days
Australia TRACKED Courier | 3 – 7 Days
New Zealand TRACKED Courier | 1 – 2 Days
Note: the delivery windows indicated above are those given to us by our logis...
My Purchase Is Faulty, How Can I Exchange It?
We want you to be completely satisfied with the quality of our product – if you believe there is a fault with your purchase, please contact our Customer Care team via email: firstname.lastname@example.org
To avoid any delays ensure you include the following information:
Name on the order
One Or More Items Is Missing From My Order
Occasionally we are unable to supply all of the items you have purchased. When this happens we will send you an email notification to let you know that there will be items missing from your order. You will not be charged for items that are not sent.
Please check your packing slip - this will s...
We will exchange any product, for any reason, provided it is returned in resalable condition.
Resalable condition is defined as follows; (not limited to)
The item is in brand new condition.
The item has not been washed, worn or smells of cologne.
All tags and relevant packaging are intact. ...